![]() The seller or AliExpress will return your money back. ![]() Alibaba guarantees fair deals so there is no need to worry if you didn’t get the product. Remember that you have the right to contact AliExpress customer support at any time and you will for sure get a reply. In case you opened the dispute and the seller asks you to close it in exchange of some bonuses – do not agree, it’s a trap.Buy from reliable sellers – Megabonus extension will show the reputation rate for every seller.Don’t wait for the status to be changed to “Returned to the sender” or “Resent” – as soon as you see that the shipment was cancelled, immediately contact the seller.Keep in mind that you will have to wait for the refund. In nearly 100% of cases AliExpress administration close disputes in favor of customers.If the dispute doesn’t change seller’s mind about the refund, don’t close the dispute – it will automatically be escalated in a week and AliExpress administration will step in. ![]() Use an opportunity to upload the evidence – screenshots of the page with the information that the shipment was cancelled by the seller and screenshots of your message history with the seller.Select “Shipment Problem” on the dispute’s reasons menu.In “My Orders” section click “Open Dispute” next to the necessary product.A Short Guide on “How to Open the Dispute and Return Money”: You should open the dispute in case the seller doesn’t answer to your message or they refuse to make a refund (it happens very rarely though). They can assign a new tracking number to the product, send the product once again or offer a refund. If the terms of the buyer protection are not expiring yet, wait for the seller’s reply. An average time of getting a reply is one week. What to Write to the Seller?ĭescribe your problem and attach a screenshot so that the seller could understand what product you are speaking about. The first and the most reasonable option is contacting the seller. What to Do if the Shipment is Cancelled on AliExpress?ĭon’t panic and take action. Now you know why the “Shipment cancelled” status occurs on AliExpress and are ready to find out what you can do. No doubt that any case it is the seller’s fault and in 99% of cases you can reckon on the refund. Sometimes the seller deliberately cancels shipment due to technical reasons – delivery documents inaccuracy, non-ability to meet the delivery terms, etc. In this case the tracking number becomes invalid and the customer sees the “ Shipment cancelled” status in the personal account in “My Orders” section. Issues can occur on the third step when the parcel doesn’t get shipped. A courier service picks up orders from a warehouse.Then the order is prepared for shipment and gets the “Awaiting shipment” status.First they assign a tracking number to every shipment (a small packet or a parcel).Chinese sellers’ work is based on the following system: What the “Shipment Cancelled” Status Means on AliExpressįirst of all, let’s see what this status means. In this article we are going to discuss the shipment cancellation and what can be done in this case. There are a lot of possible reasons for that. It sometimes happens that AliExpress doesn’t deliver products to the addressees. Happy holidays to all and wish you the best of luck in your journey to getting a console.When the turnover is large, shipment issues might occur. My only wish now is that you avoid Walmart if you can and never mention the word cancel with customer service at the very least. I ended up just buying a PS5 on EBay for more than retail as I couldn’t get over not getting one and can afford it. Happy Holidays from Walmart.Įdit: thank you all for your comments this has helped me get over this disaster. ![]() Once an order is cancelled, it cannot be reversed. Note: If you buy the app a second time, the sale is final and your credit card will be charged. The 30-minute cancellation period begins when your credit card is authorized for the purchase in Google Payments. Fast forward another 1 hour wasted which included customer service initially saying it was cancelled because out of stock but really was cancelled by customer service rep. After you buy an item on the Chrome Web Store, you have 30 minutes to cancel your purchase before your credit card is charged. Jose then said he could help and left chat after I requested a reversal. Confirm that the order got canceled before exiting the Order History section. What did Jose do? He cancelled my order instead. The order gets canceled immediately after you tap on the Cancel this item option. This was my request to a Walmart customer service rep:
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